Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Request an Appointment

You can request an appointment in the following ways:

Appointment telephone lines open from 08:30-18:30.

Each appointment lasts 10 minutes. Should you have several matters to discuss, or you feel your problem may need more time, please complete our ask a receptionist a question form for a double appointment.

Requesting an Appointment in Advance

Appointments can be requested 3, 14 and 28 days in advance for GPs.

Requesting an Appointment on the Day

Telephone Appointments

Some problems can easily be resolved by discussion with a doctor over the telephone. We have appointments available both in advance and on the day by telephone.

On the day telephone appointments are at a specific appointment time. However pre-booked telephone appointments are completed by the GPs in and around their patient appointments, so we can not give a precise time. They are most often completed after lunch time. The practice nurses will also be pleased to discuss problems over the telephone.

Text Messaging

We now use text messaging services for appointment reminders, general information and specific information. In order for you to benefit from this service, please could we ask that you ensure we have your correct contact details on your records. To update your contact details, please complete our change of personal details form. If you do not wish to be contacted by text messages, kindly advise a receptionist using our ask a receptionist a question form.

Cancelling Appointments

The practice is currently experiencing a high volume of appointments that are not attended. We would therefore ask that patients let us know using our cancel an appointment form or you can use the cancellation reply service in the text message appointment reminder, as soon as you are able to, if the appointment is no longer required.

The appointment can then be made available for another patient. It is always difficult to meet the demand for appointments and we would therefore ask that you please help us to help you.

If you do not attend more than 2 appointments that you have booked online, you will lose access via the online service for a period of one year. After one year, please re-apply for the service to be re-activated. This measure has been put in place due to previous abuse of the system, leading to reduced access to appointments for all our patients