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Dear Patients


As pressure on Primary Care NHS Services continues to increase, the practice is pleased to announce a new facility for patients to request a video consultation with an NHS GP. This facility is aimed at patients who are either unable to attend the practice or would prefer not to wait for the next available appointment.

This facility can be accessed via an Apple or Android App on either a smartphone or tablet and works in the same way as Facetime/Skype. Please note that this facility is currently not available on regular laptops or desktop computers.

The Doctors available are fully qualified and experienced NHS GPs and they will have access to your medical record. If the Doctor feels that you need to be seen in person, they are able to book appointments in the local GP Hubs.

For more information and to download the app, please follow this link


Please note that the GPs at will not be your usual / registered GP at Caterham Valley Medical Practice. Any problems with registration or general queries regarding the app should be directed to LIVI support.


Book an appointment in advance

Appointments can be booked 3, 14 and 28 days in advance for GPs
Book quickly and easily online
For routine appointments

Book an appointment on the day

Book doctors’ appointments online from 6 am
Book nursing and doctors’ appointments from 8.30am on the telephone
Morning and afternoon appointments available
For urgent, acute issues that need to be seen today

NB: please note, all appointments are available to be booked over the telephone or in person at Reception. 

Online access

We are encouraging as many of our patients as possible to sign up to online services which allow you to book appointments and request prescriptions online. With an enhanced login, it is even possible to access your detailed medical record*. There is even an app! Click here to see NHS England’s information on services online.   

In the pursuit of fairness we will be offering a proportional number of appointments online to the number of patient we have registered with online services. Currently we have 25% of the practice registered to book appointments online therefore we have set up 25% of our appointments to be bookable online. As the numbers of online registered patients’ increases, so will the number of appointments available. Don’t worry; these appointments are available in the practice and on the phone as well so no one misses out. We will be monitoring this week by week along with the rest of the system.

Please be aware we are unable to grant access to patients under the age of 16.

Please click here for the Information Leaflet for Online Services

Please click here to download the registration form for online services

* Subject to pre-checks by the practice for suitability 

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