**NEW** VIDEO CONSULTATIONS WITH LIVI.CO.UK
As pressure on Primary Care NHS Services continues to increase, the practice is pleased to announce a new facility for patients to request a video consultation with an NHS GP. This facility is aimed at patients who are either unable to attend the practice or would prefer not to wait for the next available appointment.
This facility can be accessed via an Apple or Android App on either a smartphone or tablet and works in the same way as Facetime/Skype. Please note that this facility is currently not available on regular laptops or desktop computers.
The Doctors available are fully qualified and experienced NHS GPs and they will have access to your medical record. If the Doctor feels that you need to be seen in person, they are able to book appointments in the local GP Hubs.
For more information and to download the app, please follow this link https://bit.ly/2YwzqWu
Please note that the GPs at LIVI.co.uk will not be your usual / registered GP at Caterham Valley Medical Practice. Any problems with registration or general queries regarding the app should be directed to LIVI support.
**NEW FROM 1ST MAY** PHYSIOTHERAPY SELF-REFERRAL
First Community is trialling a new scheme for patients registered at a number of GP practices in east Surrey. This allows you to refer yourself to our outpatient physiotherapy services without having to see your GP first. If you are 16 years old or above, and registered with one of these surgeries, you will be able to refer yourself for physiotherapy by completing a self-referral form.
The practices involved are:
- Elizabeth House Surgery
- Lingfield Surgery
- Caterham Valley Medical Practice (from May 2019)
- Oxted Health Centre (from May 2019)
- Smallfield Surgery (from May 2019)
- Whyteleafe Surgery (from May 2019)
Self-referral is suitable for patients with relatively simple conditions* such as joint pain, strains and sprains and back/neck pain. If you have more complex needs – for example, you have movement problems caused by a stroke or multiple sclerosis (MS) – you will still need a referral from a doctor. Self-referrals are also inappropriate for anyone who is currently being treated for cancer or experiencing the following symptoms:
- unexplained weight loss
- unexplained bladder or bowel problems
- night pain that persists despite changing your position
- fever or night sweats
- unsteady on feet
- numbness or tingling around back passage or genitals
- pins & needles/numbness in both arms or in both legs
How to refer
Complete and return the self-referral form by email or by post. Click here to download the form. You can also pick-up a paper copy of the form from your GP surgery.
Once the form is complete please email to firstname.lastname@example.org or post to Oxted Therapies Unit, Barnetts Shaw, Oxted RH8 0NQ.
You should only refer yourself for one condition at a time. If you have multiple conditions then you can self-refer again after treatment for your first condition has ended.
What happens next?
Referrals will be assessed by our physiotherapy team who will ensure you are seen by the right service at the right time. If your self-referral is deemed unsuitable we will contact you to explain why and suggest a more appropriate route.
Self-referrals will be treated the same as referrals from GP’s and other sources so self-referring does not guarantee that you will receive physiotherapy treatment any sooner. Self-referrals will save you time as will not have to see your GP prior to being referred.
The physiotherapy appointments will be held at one of First Community’s outpatient clinic in Caterham, Oxted and East Surrey Hospital.
Click here for a poster about the service.
*This outpatient physiotherapy service is for MSK (musculoskeletal) physiotherapy which treats patients who have issues (both short and longer-term issues) that affect muscles, joints, ligaments and tendons. It is suitable for people who are considering surgery.
The Practice is currently experiencing a high volume of appointments that are not attended. We would therefore ask that patients advise us as soon as they are able, if the appointment is no longer required. The appointment can then be made available for another patient. It is always difficult to meet the demand for appointments and we would therefore ask that you please help us to help you. Thank you
Podcast about how to #HelpmyNHS
This year has seen the Central Sussex and East Surrey Commissioning Alliance produce podcasts in order to better engage with our populations and further promote our #HelpMyNHS campaign. The podcasts are presented by Dr Laura Hill, Clinical Chair for Crawley CCG. The monthly podcast sees Laura and her expert guest look at different ways for local residents to access the right care, in the right place, at the right time; while encouraging them to think differently about how they access health services. The podcasts are available at www.eastsurreyccg.nhs.uk
Health Champions bringing the community closer to the practice!
The practice is now working closely with fifteen of our best and brightest Health Champions! These volunteers are working hard to bring the practice and the local community closer; setting up groups, working with hard to reach patients and even supporting our patients to get online. We have been working hard together over the last month to get events off the ground so you will start to see our Health Champions at our local events and even running brilliant groups. Your GP, nurse or friendly receptionist may even point out these groups for you.
Current groups at CVMP:
Fancy a cuppa? - A drop in, welcoming group for adults of all ages. Come and have a cuppa and a biscuit! Every Wednesday 10.-11.30am.
More info to come soon!
New appointment system
The practice has changed its appointment system to better support our patients and to improve the access to our GPs. From May 2018 there has no longer been an Open (walk in) Surgery and this has been replaced by an on the day system. Patients can now book an on the day appointment online or over the phone to quickly and simply see a doctor at a time convenient to them. The change in appointment system has allowed us to increase the number of appointments we offer. Please click here to find out more
We now have a Clinical Pharmacist attached to the Practice every Monday, Wednesday and Friday afternoons.
Clinical Pharmacists are highly qualified health professionals who train for many years to become specialists in medicines and how they work. They can work directly with you, as part of the practice team, to make sure your medicines help you get better and stay well. Having a Clinical Pharmacist in the Practice team means you can be treated by the best professional for your needs. Please see the attached leaflet for more information.
Improved Access to GP appointments
From the 3rd April 2018, Patients registered at the practice can book evening and weekend appointments with a GP at Caterham Dene Hospital.
Monday - Friday 4-8pm
Saturday and Sunday 8am-8pm
Caterham Dene Community Hospital, Church Road, Caterham, CR3 5RA.
The hubs provide both routine and urgent appointments. Appointments can be booked by calling the practice directly. Please note from Tuesday April 3rd there will no longer be a walk in GP service at Caterham Dene Hospital. Patient's must book an appointment prior to attending. Please note the practice has an allocation of appointments which are first come, first served.
*GPs working at the new hubs will be able to access patients’ medical records if the patient is happy to share their information in this way. You can decline for your information to be shared in this way and will be asked before any of your information is shared.
Patients attending the hubs will be treated by a range of experienced clinicians, ensuring that patients are treated by the most appropriate person, in the right place and at the right time.
These appointments are funded by NHS East Surrey CCG and delivered by Alliance for Better Care Ltd, the local GP Federation
The Practice now has access to free Wifi within our waiting room, hopefully helping to make the time spent in the practice a little more entertaining! Please connect to NHS Wifi in the practice. As in most coffee shops or airports there is an automatic page that you must accept with regards to Terms and Conditions before it is possible to connect fully.